Question 1

How much is shipping?

Accepted Answer

Shipping starts from £3.99, and is calculated at checkout depending on your location and the size of your order.

Question 2

Where do you ship to?

Accepted Answer

Prints and originals can be shipped to the UK, US, Canada, Australia, Germany, Netherlands and Belgium. All orders are shipped from my studio in the UK.

Question 3

How long does it take to process an order?

Accepted Answer

All orders are made, signed and prepped for delivery within 2 business days. The relevant shipping time then applies (depending on your shipping country and delivery method).

Question 4

Can I return a product?

Accepted Answer

You can return a product you no longer want within 14 days of placing the order. Please get in touch via the contact form. I will refund the item price excluding shipping within 14 days of receiving the returned goods to your original source of payment.

Question 5

Can I cancel my order?

Accepted Answer

If you want to stop an order before dispatch, get in touch within one hour of placing it. This is the window in which I can guarantee stopping dispatch. After that, it's possible your order has already been processed and sent to the courier. Once dispatched, I cannot recall the parcel. We will need to process a return after it arrives with you.

Question 6

My order has arrived damaged

Accepted Answer

If your order arrives damaged, please get in touch as soon as possible with your order number, email address and pictures of the damage. I will investigate as soon as possible to organise a refund or replacement as appropriate.

Original Misty Castle Watercolour Painting

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Frequently asked questions